Our 30-day return option

Tell us within 30 calendar days after delivery if you want to return your purchase. After giving notice, send it back within 14 calendar days. For a change-of-mind request made on days 15–30, our additional commercial return option applies to unused products with their supplied accessories and original packaging. This extended option is not a trial of treatment effectiveness.

The extended commercial conditions do not limit any statutory cancellation or faulty-goods rights. In particular, they do not make original packaging or an unused condition a blanket requirement for a valid statutory withdrawal.

UK and EU distance purchases

Where applicable, you can notify us of cancellation within 14 days after delivery and have a further 14 days to return the goods. You may inspect goods as you reasonably would in a shop. Where the law allows, a deduction may reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; this is not a fixed restocking fee.

How to start a return

Send your order number, item and, if you wish, the reason for return to the contact below. A clear statement that you wish to cancel is sufficient for a statutory cancellation; using our preferred form or waiting for an authorization number is not a condition of that right. We will provide the correct destination and practical shipping instructions. Contact Contact@oxybreathe.com to obtain the actual return destination and shipping instructions. Do not send goods to the dispatch address without confirmation.

Return shipping and fees

For a change-of-mind return, you pay the direct return shipping cost disclosed before purchase: the direct return transport cost, or a reasonable estimate for items that cannot normally be returned by post, stated before you purchase. We cover reasonable, agreed return transport for a wrong, damaged or faulty item for which we are responsible. Do not incur exceptional freight costs without contacting us first; this does not reduce a legal right to a free remedy. We do not charge a standard restocking fee.

Hygiene and condition

A hygiene exception is applied only where the law permits it, to a specifically identified sealed item genuinely unsuitable for return for health or hygiene reasons once unsealed. Opening the outer box of a concentrator does not automatically exclude a return. Any applicable sealed-item exception will be identified before purchase. Faulty-goods rights remain available.

Refunds

Approved refunds go to the original payment method. For an applicable UK or EU statutory withdrawal, we refund within 14 calendar days after you notify us of cancellation; where permitted, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever comes first. We include the original standard outbound delivery charge for a valid statutory withdrawal; an optional premium delivery upgrade need not be refunded beyond that standard charge. For our extended commercial return option, we also refund the item price and original standard delivery charge within 14 calendar days of receiving the returned goods. Your payment provider may take additional time to display the credit.

Faulty or incorrect goods

Contact us even if the 30-day commercial window has ended. Available remedies depend on the fault and applicable consumer law and may include repair, replacement, price reduction or refund. Neither the return window nor our commercial warranty cuts off statutory rights.

For help, contact Contact@oxybreathe.com. Our service hours are Monday–Friday, 9:00 a.m.–6:00 p.m., Hong Kong time (UTC+8), excluding Hong Kong public holidays. Include your order number and model when relevant; do not send payment-card details or medical records.