Get in touch

Email Contact@oxybreathe.com for product questions, order enquiries, returns or warranty support.

Our service hours are Monday–Friday, 9:00 a.m.–6:00 p.m., Hong Kong time (UTC+8), excluding Hong Kong public holidays. We aim to send a first human response within two business days. This is a response target, not a promise to complete a repair or resolve a delivery issue in that time.

What to include

For an existing order, include your order number, model and a short description of the issue. For product questions, tell us which model you are comparing and which specification you would like explained. Please do not email payment-card details, passwords or medical records.

Our business region

Trading name: oxybreathe
Public business region: Oregon, United States

This region is not a postal or returns address. Orders dispatch from Hong Kong. Contact us for the actual return destination and instructions; do not send goods to a dispatch address without confirmation.

Complaints and privacy requests

You can use the same email address for a complaint or a privacy request. Make the subject clear so we can direct it appropriately. Contacting us does not limit any right to approach an applicable regulator, consumer body or court.

Urgent health needs

This is a product and customer-service contact, not an emergency service. We can explain product information and service arrangements, but we cannot prescribe oxygen settings or determine individual clinical suitability. For an urgent health need, use your local emergency or care service.