Where we deliver

We sell and arrange delivery only to the destinations listed below. A country appearing in our educational content does not mean delivery is available there.

Our planned sales destinations are the United States, the United Kingdom, Germany and France. An individual route is available for orders only when its delivery coverage, carrier service, charges and estimated handling and transit times are displayed before purchase. A planned destination is not a promise that every postcode is currently served. If delivery is not offered for your address at checkout, please contact us before placing an order.

Dispatch and delivery

Orders ship from Hong Kong. For each available route, the information shown before purchase sets out handling time, estimated transit time, delivery charges, the service used and any excluded locations. The applicable charge and estimate are shown before you place an order. Transit estimates are not guaranteed arrival dates.

We send shipment confirmation and the available tracking information when an order is dispatched. A tracking label alone does not mean a carrier has collected the parcel. We do not substitute a different model or electrical version without your agreement.

Taxes and import charges

For any route offered as delivered duty paid (DDP), the amount shown before purchase includes the applicable import taxes and clearance charges, which we pay. We open a DDP route only after confirming that arrangement. Any different tax or import-charge arrangement will be disclosed before the order is placed; we do not ask you to accept an undisclosed charge on delivery.

Changes and cancellation

Contact us promptly if you need to correct an address or cancel. We offer cancellation without a cancellation fee before dispatch. Once a parcel has been handed to the carrier, address changes may not be possible; our Returns Policy explains the next steps.

Delayed or missing parcels

If we cannot dispatch within the promised period, we will explain the delay and offer a revised date for your agreement or cancellation with a refund, as applicable. Contact us if tracking stops or delivery does not occur within the indicated window. We will investigate with the carrier; you do not have to resolve a carrier dispute alone.

Damage in transit

Tell us as soon as reasonably possible about damage, missing items or an incorrect delivery. Photos of packaging and the item can help, but a fixed photo deadline does not remove your statutory rights. Keep packaging where practical while we arrange the next steps. Do not return a device to an address printed on the parcel without checking our return instructions.

For help, contact Contact@oxybreathe.com. Our service hours are Monday–Friday, 9:00 a.m.–6:00 p.m., Hong Kong time (UTC+8), excluding Hong Kong public holidays. Include your order number and model when relevant; do not send payment-card details or medical records.