Our additional seller warranty

oxybreathe provides a 12-month limited commercial warranty from delivery for the concentrator and a 6-month limited commercial warranty for any included non-consumable accessories purchased from oxybreathe.com. It covers defects in materials or workmanship under normal use in accordance with the supplied instructions. This is our seller commitment; it does not depend on whether a factory reimburses us.

What we will do

Contact us with your order details, model and a description of the problem. Reasonable photos or video may help. We will assess the issue and explain a repair, replacement or refund route. Any remedy required by applicable consumer law takes priority over a discretionary warranty process. Covered remedies and reasonable return transport we arrange will be provided without a charge to you.

We do not promise a local repair center, an on-site visit, a loan device or a fixed repair completion time. Before requesting a return, we will explain the actual service location and next steps. Do not send equipment to an unconfirmed address.

Limits of this commercial warranty

Normal wear and the expected consumption of disposable items are not manufacturing defects. Damage caused by misuse, accidental impact, unsuitable power, or a modification is excluded only to the extent that it caused the claimed problem. These exclusions do not automatically void every unrelated claim and do not remove statutory protections. An item that is defective when supplied remains subject to applicable remedies, including when it is a consumable.

Your legal rights come first

This commercial warranty adds to, and does not replace, rights against the seller. EU consumers generally have at least a two-year legal guarantee, with national rules sometimes providing longer protection. UK and other applicable consumer remedies may also continue beyond this commercial warranty period. A claim will not be rejected solely because our 12-month commercial warranty has expired when a statutory remedy remains available.

When equipment is not working

Our support is for product administration and troubleshooting, not emergency clinical support. Follow the safety instructions supplied with the device and your existing care arrangements. Do not rely on an email response for an urgent health need.

For help, contact Contact@oxybreathe.com. Our service hours are Monday–Friday, 9:00 a.m.–6:00 p.m., Hong Kong time (UTC+8), excluding Hong Kong public holidays. Include your order number and model when relevant; do not send payment-card details or medical records.